How soon will I get my order?

I will make your jewelry shortly after you order it.  Normal turnaround time is 1-2 weeks.  If I have the jewelry you order  in inventory, I'll ship it within 2 business days. 


What payment methods do you accept?

I accept PayPal, Visa, MasterCard, American Express, Discover and Diner's Club. 


How much is shipping?

Shipping is free in the United States.  Please ask me about shipping rates to other countries.


How will my order ship?

Your order will ship via USPS Priority Mail in a gift box inside a well-packed box.  Shipments will be insured with a signature required upon delivery. 


Do you accept returns?

Unworn jewelry can be returned for any reason within 30 days of purchase for a full refund. Email phyllis@phylliscahilldesign.com to arrange a return. 

I guarantee craftsmanship. Please contact me with any issues at phyllis@phylliscahilldesign.com.  I'll pay shipping and either repair, exchange or make a full refund after I’ve received your items.


How do I care for my jewelry?

Polymer clay is very durable. If it gets dirty, simply rub it with a clean, white pencil eraser or wipe it with a soft, damp cloth and a bit of soap. 

Sterling silver or copper can be cleaned with a gentle cleaner such as a Sunshine Cloth.  Please avoid  cleaners you dip your jewelry into.  They work quickly, but they're harsh and can cause irreversible damage.