FAQs

How soon will I get my order?

I will make your jewelry shortly after you order it.  Normal turnaround time is 1-2 weeks.  If I have the jewelry you order  in inventory, I'll ship it within 2 business days. 

 

What payment methods do you accept?

I accept PayPal, Visa, MasterCard, American Express, Discover and Diner's Club. 

 

How much is shipping?

Shipping is free.  I only ship in the United States. 

 

How will my order ship?

Your order will ship via USPS Priority Mail in a gift box inside a well-packed box.  Shipments will be insured with a signature required upon delivery. 

 

Do you accept returns?

Unworn jewelry can be returned for any reason within 30 days of purchase for a full refund. Email phyllis@phylliscahilldesign.com to arrange a return. 

I guarantee craftsmanship. Please contact me with any issues at phyllis@phylliscahilldesign.com.  I'll pay shipping and either repair, exchange or make a full refund after I’ve received your items.

 

How do I care for my jewelry?

Polymer clay is very durable. If it gets dirty, simply rub it with a clean, white pencil eraser or wipe it with a soft, damp cloth and a bit of soap. 

Sterling silver or copper can be cleaned with a gentle cleaner such as a Sunshine Cloth.  Please avoid  cleaners you dip your jewelry into.  They work quickly, but they're harsh and can cause irreversible damage.